CORONAVIRUS: We are continuing to send purchases via Royal Mail while observing social distancing protocols. We expect to post items within 2 working days of purchase but due to the pressures on Royal Mail there may be some delivery delays.
Terms & Conditions
Items purchased will be dispatched within two business days of receiving cleared payment. Business days do not include Saturdays, Sundays or Bank Holidays. Delivery in the UK will normally be by Royal Mail and usually take between 2 and 4 days after dispatch.
For international sales the buyer is responsible for any customs or import charges or local taxes levied in the buyer's Country of residence.
Change of mind returns will be accepted if made within 30 days of receipt of the purchased item. Return postage is the responsibility of the purchaser. Refund of the purchase price and any outgoing postage costs will be made on receipt of the item purchased if returned in the same condition as received by the purchaser.
We warrant that the items for sale are as described. If the item you receive is not as we have described please let us know and we will try to resolve to your satisfaction. This does not affect your right to make change of mind returns within 30 days of receipt of the purchased item.
Any dispute shall be settled in accordance with the laws of England and Wales and the English language is to be used.
Penllyn Collectables is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement. Penllyn Collectables may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 17th May 2018
What we collect
We may collect the following information:
-name and job title
-contact information including postal address, email address and telephone number
-items purchased by you from us
What we do with the information we gather
We require this information to provide you with a good service, and in particular for the following reasons:
-Internal record keeping.
-Fulfillment of purchase orders, including delivery of orders by postal companies and couriers
-Resolution of sales enquiries and delivery problems
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you. A small fee will be payable. If you would like a copy of the information held on you please write to our contact address.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.